FMSI blog Archives

Oct

By iwd web FMSI blog No Comments

Is Your Branch Still Running on Gut Feel?

In many financial institutions, branch managers still rely on instinct or transactional data to decide staffing, scheduling, and service.

Sep

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How Credit Unions Can Compete With Big Banks on Service, Without Big Budgets

Credit unions often face the same challenge: how to deliver the best...

Sep

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Rethinking Credit Union Lobby Management in 2025

Credit unions are rethinking credit union lobby management in 2025 as walk-ins decline and appointments rise.

Aug

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Appointments: the Future of Credit Union Service?

Appointments are becoming the standard in industries that once relied heavily...

Aug

By iwd web FMSI blog No Comments

Is Your Branch Lobby Still Working for Your Members

As digital banking surges, physical branches still play a crucial role, if they evolve. This blog explores how smarter lobby management tools like FMSI Lobby and FMSI Appointments can help transform in-person experiences, reduce friction, and unlock deeper customer engagement.